Return and Exchange Policy
We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online or in stores.
Refund and Exchange Policy and Instructions
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions :
- Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
- You must provide your name and address
- The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items
- The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
- Only faulty items entitle for refund or replacement claim.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us.
- Faulty item must be delivered in its original packaging . Free delivery is only valid for one-time merchant to customer shipment only. In the event of parcel unable to delivered due to no one at home or office, Customer will have to bear shipment fee for second and further attempt to deliver.
Shipping cost will not be refunded.
Items purchased in store cannot be returned via online return postage.
Faulty Items Returns
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
1. If you wish to return or exchange an item purchased online via post, please fill in this Return form
2. Properly wrapped your item in a sealed condition.
3. Ship your return item using any courier service.
4. Contact us to follow up your return status if you did not received any feedback from us after 2 weeks.